A welcoming approach to customer service.

At E Group, we receive many customer service calls, emails, texts and requests each week. We make responding to these calls a priority, providing personalized treatment and courteous follow-through. Emails get a response in less than 48 hours, and issues are always resolved in a professional manner. We understand the value of customers, and treat them accordingly.

As stewards for your brand, customer service is one of our top priorities. We use our state-of-the-art ticket system to ensure that no responses fall through the cracks. Each ticket is completely resolved before it can be closed. It's also recorded and categorized, making it easy to identify trends and clarify common areas of confusion on program websites.